
Account requirements
Players must be 18+ and may need to complete identity checks. Use your own account and accurate details.
Key points
Account terms, Wettigo game rules and promotion conditions work together. Read the relevant terms before playing.

Players must be 18+ and may need to complete identity checks. Use your own account and accurate details.

Each title explains its bets, paylines, outcomes, paytable and available features.

Check eligible games, stake conditions, balance rules and the terms applying to promotional play.
Placing bets
Read the game rules, account conditions and any promotion terms you have chosen.
Check the stake, CHF currency and balance selected before confirming.
A visible confirmation and account history entry are stronger evidence than a button press alone.
Keep the round ID or transaction reference if you need to ask about the bet.
Limits
01Age and account
Play is for people aged 18+; identity checks and account ownership requirements may apply.
02Location rules
Check whether play is permitted from your location in Switzerland and follow the applicable terms.
03Stake range
The minimum and maximum stake are shown in the relevant game or betting interface.
04Game access
Rules, versions and features can differ between available game titles.
05Promotional play
Check how bets count, which stakes qualify and how promotional balances operate.
Settlement
01Completed outcome
A round counts when the relevant game system records it as finished under its rules.
02Payout calculation
The applicable paytable determines the result and explains how the stake is treated.
03CHF settlement
Rounds settle in CHF, with rounding handled under the applicable terms.
04Corrections
Any adjustment should identify the rule relied on and the account record supporting it.
05Account history
Your history should show acceptance, stake, outcome and resulting balance movements.
The display and transaction record may show different details. If they conflict, keep both and contact support.
Bonus play

Check eligible games, bonus or cash balance use, wagering conditions, expiry and withdrawal rules before opting in. Promotional terms may differ from ordinary balance rules.
If a bet goes wrong
A declined bet, lost connection and voided round need different checks. Match the situation with the relevant record and rule.
01/ 03
A lost connection does not by itself show whether the round was accepted or completed.
02/ 03
Check whether it was rejected immediately or accepted before settlement.
03/ 03
Ask which cancellation rule applied and how the account balance was adjusted.
Questioning an outcome

Dates, times and the exact rule in question help support assess the matter.
Common questions
The game rules, account terms and any promotion conditions may all apply. Ask support for the current version and related reference.
Check the recorded round status and interruption terms. A frozen screen alone does not determine the result.
Not necessarily. The reason, applicable rule and account adjustment determine what happens.
Keep the transaction reference, timing and relevant rules, then contact support and ask about the complaints process.

Eligible games, balance use and wagering conditions affect promotional play.
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Wettigo casino betting rules apply when you select a game, stake and betting option. Read the current terms on the official site, including game instructions, account conditions and restrictions.
Wettigo Casino is for players aged 18 or over. Use accurate details, protect your login and play through your own account; checks may be required for account matters or withdrawals.
A bet may need to pass through the approved interface before it is accepted. Look for confirmation and keep account records; do not assume acceptance after a failed connection or closed session.
Wettigo Casino betting rules can differ between slots, table games, live games and other products. Check the stake range shown for the selected title, with the current terms taking priority.
Wettigo bet limits are shown in the relevant game or betting panel. They may vary by title, account status, promotion or technical setting, so check before confirming.
A bet may be refused, cancelled or adjusted after a technical fault, communication failure, suspected misuse or terms breach. The applicable terms or support should explain the decision.
Wettigo game rules explain how results are generated, displayed and settled. Read the paytable, betting menu or rules panel before playing, especially where features or changing odds apply.
Wettigo Casino normally settles a completed wager using the result recorded by the relevant game system. If a title freezes or shows an inconsistent result, stop playing, note the details and contact support before wagering again.
Contact Wettigo Casino about missing settlements, duplicate transactions or an incorrect balance. The current terms and account records determine how the matter is assessed.
Wettigo Casino may offer a welcome package, regular promotions, loyalty rewards or free spins promotions. Each offer has its own eligibility, activation, expiry, qualifying-game and withdrawal conditions.
Specific bonus percentages, maximum amounts, free-spins quantities and wagering requirements are not published in the available brand information. Check the current offer terms on the official site before depositing or betting.
Promotional benefits may be removed after a terms breach, duplicate account or irregular activity. Ask support about unclear conditions before continuing promotional play.
Raise a disputed bet, payment, promotion or account decision with support. Include your username, transaction reference, game and a clear explanation, but never send your password.
For players in Switzerland, ESBK is the relevant gaming regulator and Spielsperre is the local self-exclusion concept. Free help is available from SOS Spielsucht and Sucht Schweiz if gambling becomes difficult to control.
Handle account and payment data under the applicable privacy terms. Swiss players can consult the Swiss Federal Act on Data Protection (revDSG / nDSG) and EDÖB for general privacy information.